ExterNetworks Inc
Location
Secunderabad | India
Job description
Position: NOC L1 Network Engineer - (2 to 3 Yrs exp)
Exp: 2-3 Yrs
Company: ExterNetworks
Work days: 24/7 Rotational Shift
Positions: 1
Address: Madhapur, Hyderabad
Note: If Interested email Resume to nawaz@externetworks .com
This job is Work from Office
• Provide first level contact and convey resolutions to customer issues
• Properly escalate unresolved queries to the next level of support
• Track, route and redirect problems to correct resources
• Update customer data and produce activity reports
• Walk customers through problem solving process
• Follow up with customers, provide feedback and see problems through to resolution
• Utilise excellent customer service skills and exceed customers' expectations
• Ensure proper recording, documentation and closure
• Recommended procedure modifications or improvements
• Preserve and grow your knowledge of Help Desk and Service Desk procedures, products and services
Job tags
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