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Location

Bangalore | India

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Job description

Job Description

About Us 
Acceldata is the market leader in Enterprise Data Observability. Founded in 2018, Silicon Valley-based Acceldata has developed the world's first Enterprise Data Observability Platform to help build and operate great data products.  
Enterprise Data Observability is at the intersection of today’s hottest and most crucial technologies such as AI, LLMs, Analytics, and DataOps. Acceldata provides mission-critical capabilities that deliver highly trusted and reliable data to power enterprise data products.
Delivered as a SaaS product, Acceldata's solutions have been embraced by global customers, such as HPE, HSBC, Visa, Freddie Mac, Manulife, Workday, Zoominfo, GSK, Oracle, PubMatic, PhonePe (Walmart), Hersheys, Dun & Bradstreet, and many more. Acceldata is a Series-C funded company and its investors include Insight Partners, March Capital, Lightspeed, Sorenson Ventures, Industry Ventures, and Emergent Ventures.
Position Summary
We are looking for an experienced and dynamic individual to join our team as a Customer Success Director. In this role, you will play a pivotal role in ensuring the success and satisfaction of our valued customers. The ideal candidate will have a deep understanding of the data landscape and a proven track record of building lasting relationships with diverse stakeholders.
You will develop and lead a high-performing customer success team and be responsible for renewals as well as upsell and cross-sell.

We’re looking for someone who can:

• Develop and execute a comprehensive customer success strategy to drive customer satisfaction, retention, and expansion.
• Implement best practices for onboarding, training, and support to ensure customers achieve maximum value from our products.
• Establish and maintain strong, long-lasting relationships with key stakeholders at customer organizations.
• Coach the team to be the trusted advisor of the customer and drive upsell/cross sell opportunities.
• Understand customers' business goals and challenges to align our solutions with their needs.
• Stay abreast of industry trends and maintain a deep understanding of our products.
• Effectively communicate the value proposition of our products to customers and assist in optimizing their usage.
• Lead and inspire a high-performing Customer Success team. Foster a culture of continuous improvement.
• Train and enable the Customer Success team to proactively identify expansion opportunities and drive revenue growth.

What makes you the right fit for this position?

• Proven experience in a customer success leadership role within the enterprise data industry.
• Strong track record of driving upsell/cross-sell in enterprise B2B environments
• Strong understanding of data products and their applications.
• Excellent communication, negotiation, and presentation skills.
• Ability to analyze data and draw meaningful insights to guide customer success strategies.
• Demonstrated success in driving cross-sell and upsell opportunities.

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