JLL
Location
Bangalore | India
Job description
Work Dynamics
What this job involves The Transport Helpdesk professional will be responsible for providing excellent customer service and support to internal and external stakeholders related to transportation operations. They will assist with inquiries, troubleshoot issues, and provide timely resolutions, ensuring smooth and efficient transportation processes. Sound like you To apply you need to be: Responsibilities: Serve as the first point of contact for internal teams and external partners seeking assistance with transportation-related queries or issues. Provide prompt and courteous responses to inquiries via phone, email, or other communication channels, ensuring a high level of customer satisfaction. Assist customers in placing transportation orders, coordinating pickups and deliveries, and addressing any scheduling or logistical concerns. Monitor and track transportation activities, ensuring compliance with established service level agreements and timelines. Collaborate with transportation carriers, suppliers, and vendors to resolve issues, address delays, and ensure on-time deliveries. Coordinate with internal teams, including logistics, warehousing, and operations, to streamline transportation processes and resolve any operational challenges. Escalate complex or critical issues to the appropriate departments or management for timely resolution. Assist in the documentation and maintenance of standard operating procedures (SOPs) and knowledge base articles to enhance the efficiency of the transport helpdesk function. Communicate and provide regular updates to customers regarding transportation status, delays, or changes in delivery schedules. Continuously seek opportunities to improve customer service processes and efficiency, suggesting and implementing innovative solutions where applicable. Requirements: Graduation degree or any other equivalent educational qualification. Previous experience in a customer service or helpdesk role, preferably in the transportation or logistics industry. Excellent communication skills, both verbally and in writing, with the ability to adapt communication style to different audiences. Strong problem-solving and troubleshooting abilities, with the capacity to think on your feet and provide efficient solutions to transportation-related issues. Proficiency in using customer relationship management (CRM) software and other relevant tools or systems. Knowledge of transportation operations, including pickup and delivery processes, transit times, and carrier restrictions. Ability to work in a fast-paced environment, multi-task, and manage competing priorities effectively. Strong attention to detail and accuracy in documenting information and resolving customer requests. Positive attitude, patience, and empathy when dealing with customers. Flexibility to work in shifts, including evenings, weekends, and holidays, as per business requirements. What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. Apply today!Job tags
Salary
