Accor- North & Central America
Location
Jaipur | India
Job description
Company Description
Why work for Accor
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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit
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Job Description - Mobilizes all the hotel's managers around a common project: implementation of the VOG on a lasting basis.
- Drives forward an approach that fosters consistency between the different departments. Each hotel represents a single team, a single project.
- Ensures that all departments deliver and maintain a consistent guest service in a disciplined manner and thus convey an excellent overall image of the hotel.
- Challenges the heads of department to reach the targets set by the brand and by the hotel.
- Organizes actions to raise all employees' awareness about Fairmont Brand, Guest experience if necessary for employees and/or their managers.
- Contributes to changes in working methods at the hotel to bring about greater cohesion between departments and encourages cross-departmental working, and provides support for the introduction of organizational changes.
- Ensures that the action plans of the VOG remain at least within the allocated budget and at best result in an increase in productivity.
- Analyses the perceived value for money delivered by the hotel and makes recommendations as to how this indicator can be optimized.
- Drive Leading Quality Assurance Standard adherence across the departments along with Department's heads and L&D Manager.
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