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Rental operations Analyst


Xpheno


Location

Bangalore | India


Job description

40-60 Analyst/Sr Analyst Renovations Bangalore ABOUT US Pretium is a specialized investment manager with ~$44.1 billion in assets under management focused on real estate, mortgage finance and corporate debt. Pretium manages more than 80,000 single-family rentals (SFRs) in the United States and has an employee base of ~3,900 globally as of March 31, 2022. Pretium Enterprise Service India (PES India) is a subsidiary of Pretium Partners, LLC. With expert business service capabilities, PES India provides services to Pretium and its operating and portfolio companies, Progress Residential, Selene Finance, Deephaven Mortgage and Anchor Loans. PES India is integral to the growth, innovation and transformation of Pretium. We partner with our stakeholders to rapidly unlock value for their customers, delivering with excellence and ownership. JOB DESCRIPTION ROLE AND RESPONSIBILITIES Empower team members with skills to improve their confidence, process knowledge, and communication skills Monitor team performance and report on metrics Ensure healthy process turnaround time and utmost process quality as per business requirements Lead refresher process trainings every quarter (Quarterly) Communicate with quality team and other related stakeholders on process changes/process improvements Propose and lead implementation of process improvement initiatives Monitor acquisitions reports to identify homes recently place under contract for purchase. Configure and input property characteristics into a scoping application used by Project Managers to evaluate and develop cost and labour estimates Upload estimates and photos into database and update status in the workflow management system Ensure stakeholders has necessary information within the database to perform pre-acquisition due diligence as required on new acquisitions Order materials necessary for Project Managers and vendors partners to complete construction and renovation activities on new and on-going projects Assist with assigning and scheduling Scopes-of-Work to approved vendors within assigned market Work with U.S.-based team and utilities activation and billing partners to ensure proper activation and account set-up of utilities services for all acquisitions and on-going renovation projects Ensure timely and accurate input of all information (e.g. budgets, completion dates, etc.) into workflow management systems Work with Project Managers and U.S.-based Project Coordinators to perform project completion checklists and complete project closeout requirements Coordinate with multiple stakeholders to execute/resolve non-payment related construction management activities Communicate with US property operations Team and/or vendors on construction management processes Audit the accurate input of project information (dates, scope amounts, completion information) across multiple platforms Review & correction of project completion dates & project-ready dates, and updates information across entire project life cycle Moving, correction, and uploading of scopes (and other files) within project records & verifies naming conventions across file types & locations Matching and/or correcting data inputs across multiple locations within project records Completing file quality checklist in preparation for project closeout QUALIFICATIONS AND TECHNICAL SKILLSETS: 3+ years in a Project Coordination role, preferably in property renovation management support processes (offsite) 3+ years in operations related role involving non-voice processes Managed a team size of 5+ FTEs for at least 2 years Should have very high level of attention to details. Should be able to find out process failure modes Led a non-voice end to end process and managed a team with managerial ability Good interpersonal and communication skills. Should be able to clearly express ideas/process related information, both verbal and in writing Should have good experience in managing daily process deliverables Ability to handle communication through multiple channels across clients/stakeholders Prefer candidates already residing in Bangalore


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Salary

Rs 2 - 4.5 lakhs p.a.

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