Macropace Technologies
Location
Pune | India
Job description
• Provide Desktop, Laptop, printer etc. technical support/services to end users at customer premises.
• Good knowledge of hardware & other technical terms
• Troubleshooting of computer problems.
• First level hardware support for end user
• Troubleshooting desktop / laptop OS issues.
• Hardware and software installation and troubleshooting.
• Support for standard software issues.
• Knowledge of configuring & troubleshooting email Clients. (Outlook configuration, OST, PST, Backup).
• Troubleshooting issues related to standard office software (MS Office Word, Xls, PowerPoint etc.)
• Conduct remote troubleshooting.
• Regularly upgrade OS for new desktop/laptop or as per customer specific requirements
• Work on end point patching. (WSUS/Manual)
• Maintain Asset register.
• Should have knowledge on VPN installation and configuration.
• Conduct periodic Physical Asset Verification.
• Must be good at printer/printer troubleshooting.
• Knowledge Management: Create SOPs for known solutions and script whichever possible.
• Need good knowledge on Networking.
• Should be able to Perform Root Cause Analysis for the incidents.
• Basic Knowledge on Windows server 2008,2012 and technologies like AD, DHCP, DNS server management.
• Communicate and interact with the other team members or colleagues to ensure coordination and cross-training.
• Manage onsite escalation.
• Provide extended support as per client requirement.
• Should be good team player.
• Should be good in client communication skills.
• Audits, provide support and assistance to customer IT team for audits being conducted in customer premises
Job tags
Salary
