TecHelium Info Systems
Location
Bangalore | India
Job description
Company Description
TecHelium Info Systems is a leading provider of outsourced test engineering services and products in SD-WAN, ITSM automation, and test automation frameworks. Our customers include Fortune 500 and leading global companies in SD-WAN, Next Gen Firewall, and high-speed data center networking. Our products and services help companies achieve product quality, test productivity, and profitability goals. We are located in Bengaluru, but may offer some flexibility for remote work.
Role Description
This is a contract role for an Information Technology Service Management Consultant. The ITSM Consultant will be responsible for day-to-day tasks associated with IT service management, problem management, IT operations, and service desk. This is a hybrid role, implying that the role is located in Bengaluru with the flexibility for some remote work.
Qualifications
• Minimum of 10 years of professional experience in ITSM systems, focusing on business rule and ticket migration.
• Hands-on experience with ServiceNow, Freshdesk, Freshservice, or Zendesk platforms.
• Successful track record in executing business rule and ticket migration projects.
• Proficient in setting up, configuring, and optimizing business rules and automation processes.
• Strong Python scripting skills for customization and automation within ITSM systems.
• Strong problem-solving skills and attention to detail.
• Excellent communication and collaboration skills.
Note: Candidates with certifications in ServiceNow, Freshdesk, Freshservice, Zendesk, or related ITSM platforms will be given preference. This role provides a unique opportunity for an experienced ITSM Systems Specialist to contribute to the success of migration projects and ongoing system optimization within our organization
Job tags
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