Associate Account Manager

Location

Bangalore | India

Job description

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• Client Management - Set, manage client expectations before and after winning the deal, be the face of delivery during execution / participate in C-level meetings, escalation point for all delivery issues
• Account Management - Work with sales and offshore practice head to review, align and execute for account growth
• Sales Support - Work with Delivery Manager / Leads, understand client problems, work with teams to construct and provide solutions, make initial pitches, proposal presentations and win the deal

Key Measurement Criteria:

• Revenue Growth - Existing / New deals, Margins
• Customer Satisfaction
• Employee Satisfaction (Onsite/ Key Managers)

Daily Job Responsibilities:

• Understanding the IT business requirements and Job Specifications from the client and provide them with resolutions by assisting them with the resource need and appropriate skill set.
• Responsible to ensure that solution is in sync with the client expectations.
• Preparing the Business Strategy and Revenue Plan for the fiscal year and assisting the business division head to meet and exceed fiscal year revenue objectives by providing high quality technical assistance during all phases of the delivery cycle.
• Building relationship with the end-clients and Agency partners and promoting high-end technical and functional consultants.
• Work closely with leads and managers to resolve issues regarding candidate assessment tools, and appropriate interviewing questions.
• Identify business growth opportunities while being fully aware of Collabera s offerings and market/competition
• Drive business growth (revenue) thru greenfield pursuits and mining existing customers for larger share of wallet
• Work closely with regional sales teams and account management across India
• Own multiple channels of opportunity identification and qualification
• Own and exceed sales target expectations (revenue and profitability)
• Present sales, revenue and realistic forecasts to the management team
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Support marketing team in driving awareness initiatives like campaigns, communications, events, targeted workshops, etc.

Required Skills:

• Great communication / presentation skills
• Flexibility to travel and relocate.

Job tags

Salary