Location
Mumbai | India
Job description
- Realizing the daily customer connect targets defined in the system and entering up-to-date information into the system to reach the monthly sales targets.
- Forecast and achieve sales of Supplies revenue month over month for assigned territory.
- Find opportunities with existing customers to drive revenue. Promote Videojet supplies offers to our customers and provide competitive quotations.
- Follow up with customers to finalize price and issuance of purchase order.
- Coordinate with IB & Service associates to get required support to maximize connect & sales revenue.
- Track and monitor key performance indicators including retaining and regaining customers.
- Drive customer retention through timely customer connect to understand any dissatisfaction.
- Co-ordinate & follow-up with respective Videojet internal stakeholder to resolve any customer dissatisfaction pertaining to printer performance, service quality issue or order processing. Escalate the matter wherever required.
- Actively pursue any opportunities to deliver a better customer service experience, always ensuring service levels are met or exceeded.
- Build relationships with customer to ensure customer loyalty & hence minimize losses.
WE ARE LOOKING FOR A PROFESSIONAL WHO IS:
- Able to continually call customers, build rapport & create value for Videojet offerings.
- Motivated and driven direct their energy and efforts towards achieving organization goals.
- Customer-Oriented - builds trust through strong work ethics and customer-focused attitude.
- Sales drive - focused and driven by the challenge of revenue growth by customer retention and finding untapped opportunities to grow business.
Your EDUCATION OR BACKGROUND EXPERIENCE WILL INCLUDE:
- Education - Degree / Diploma in Science / Technical field.
- Min 4 years of relevant experience.
- Knowledge of CRM - preferably SFDC
- Languages - English, Hindi, Fluency in one or more South Indian languages will be an added advantage.
Job tags
Salary
