Location
Bangalore | India
Job description
Company Name: VARITE India Private Limited
About The Client Founded in Mountain View, California, the Client is currently headquartered in Sunnyvale, California, with 33 global offices. The Client provides a business and employment-focused social media platform that works through websites and mobile apps. The platform is primarily used for professional networking and career development.
About The Job As a Customer Success Manager, you will:
- Build and engage with key stakeholders (c-level executives, sales leaders, program managers etc) to drive change and successful digital success programs.
- Take a consultative and prescriptive approach to our customers, acting as their trusted advisor and consistently showing the value and ROI our solutions can offer.
- Be a change management leader, helping your clients adopt digital selling best practices through regular touch points.
- Be a product expert and bring the relevancy to customers from different industries.
- Be a core part of Client's retention strategy, preventing customer attrition (churn) by ensuring customers get value from their investment.
Essential Job Functions: Responsibilities - Own end-to-end program implementation for customers with a service package
- Partner with customers on value realization and lead all the activities and conversations to run successful programs
- Understand key objectives and create a plan to drive transformation
- Define objectives of the program, integrating people, process and technology
- Plan and execute a success planning framework using change management practices to drive key milestones with different stakeholders in the organization
- Track, review and measure impact and value against objectives
- Own the delivery of all Service Package activities, including Customer Success Plans, Program Health Checks, Strategic Value Reviews and Success Coaching
- Proactively identify risks and develop a churn strategy
- Document all communication with users and accounts accurately and in a timely manner via system and tools
- Use Client, client and other data to derive insights to drive greater client engagement
- Become a client partner in maximizing the benefits of their investment with Client Sales Solutions' suite of products
- Maintain a deep understanding of Client products and industry knowledge to effectively drive greater customer engagement on the most relevant features/functionality for their specific business needs
Qualifications: Basic Qualifications - 5+ years working in a Customer Success, Account Management and/or Management Consultancy role
Preferred Qualifications
- Strong knowledge of the Customer Success Industry
- Ability to understand customer's business objectives and challenges, and define strategies to implement digital selling programs
- Establish and grow trusted relationships with internal stakeholders and clients (c-suite executives, sales managers etc) to allow you to be a trusted advisor and consultant
- Experience presenting to large audiences e.g. Sales Kick-offs, Executive Forums
- Experience implementing change management best practices to drive product or process adoption
- Experience driving large scale global deployments
- Excellent organizational, project management, consulting and time management skills
- Experience analyzing data, trends and client information to identify product or service growth opportunities
Suggested Skills - Stakeholder Management
- Account Management & Prioritization
- Change Management
- Data Analysis
- Sales Methodologies
How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India - VARITE.
Unlock Rewards: Refer Candidates and Earn. If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral: 0-2 years INR 5,000 2-6 years INR 7,500 6+ years INR 10,000
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.
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