Manager-GAC BPO Management Tower
Location
India | India
Job description
Job Description
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Job Description:
The Manager- GAC BPO Management Tower is responsible for the management of activities within his/her tower for a particular GAC, including BPO governance, fulfillment of contractual obligations, process management/improvement, effective communication, and migration of RTR work to the BPO. The candidate for this role will have knowledge of a particular tower and be familiar with end to end RTR processes. Experience working with vendors is a plus. The GAC BPO Management Tower Lead will be responsible for ensuring timely and accurate completion of BPO activities within the GAC tower, as well as compliance with service level agreements (SLAs) and operating level agreements (OLAs).
This role will work directly with the Global BPO Management Tower Lead to drive satisfactory performance within the tower and mutually beneficial outcomes with the BPO.
Job Duties:
- Manage Close Activities
- Align BPO schedule to BPO Mgmt Team schedule to ensure continuous support
- Lead monthly pre/post close calls to debrief tower activity, provide context for variability during reviews, and share key decisions
- Lead quarterly pre/post close calls to debrief tower activity, provide context for variability during reviews, and share key decisions made with UPS Stakeholders
- Monitor month end account review, checks, and correcting JEs
- Provide sign-off on completion status in BPO Journal Entry dashboard
- Monitor BPO Journal Entry Dashboard
- Monitor close progress reviews by tower
- Review monthly close updates on progress, risks, issues etc. Escalate to Global BPO Mgmt Tower Lead as needed
- Review Overdue Items Report and enforce follow up
- Provide Trial Balance Oversight
- Review Tower Close Package consisting of variance analysis with commentary, risk and issues log, Balance Sheet Aging (R-Items)
- Monitor risk/ issue log and timely action plan execution (Ongoing)
- Draft the Executive Close Summary by Tower. Submit to the Global Tower Lead for review
- Participate in internal pre/post close calls with each tower lead to review finance activity (monthly and quarterly)
- Review variance reports for assigned towers, and delegate follow up items
- Manage GAC Supports' preparation of variance analysis for assigned tower as necessary and oversee resolution of follow-up items
- Monitor response to ACR on variance queries and posting to SharePoint (Day 7 Variances)
- Supervise approval of journal entries
- Manage aging accounts and review action plans( >60 days and >$100K)
- Review material non-recurring entries and documentation before it is sent to ACR Stat. Entity Reporting Lead (After 26th of each month)
- Supervise approval of reconciliations (Post-close)
- Oversee reconciliation of local systems to Oracle (Per GAC site schedule- monthly/ annually)
- Lead BPO Management
- Confirm completion of DLPs and send to GAC Stat. Entity Reporting Lead for Financial Balance Scorecard
- Monitor the dispute/ issue resolution process and resolve service failures
- Communicate SLA changes to BPO Mgmt Support
- Review new SLAs for existing and migrated entities and review reporting process
- Monitor SLAs and CAPs submitted by BPO Mgmt Support
- Review service change requests. Connect with UPS stakeholders to understand the need for service change
- Monitor BPO compliance with SLAs and remediation plans as needed
- Review SLAs annually and identify updates as needed
- Liaise with Corporate Finance on material non-recurring adjustments
- Monitor the response to the ACC’s “>60 and >360” report
- Liaise between UPS stakeholders and BPO to fulfill information requests and answer questions (Ongoing)
- Review FBSC Escalate to Global BPO Mgmt Lead as needed
- Evaluate BPO training needs and plans
- Own Process Excellence
- Review BPO disaster recovery planning, changes, and testing as well as contingency plans
- Monitor corporate sustainability review, changes, and testing
- Manage execution of improvement opportunities and special projects
- Work across towers and with the ACR to identify process improvement opportunities
- Oversee process improvement execution
- Monitor special projects
- Monitor post-close BPO Journal Entry dashboard activities to identify opportunities to decrease transaction volume and increase efficiency
- Identify and rationalize process improvement opportunities
- Monitor BPOs compliance with ACR record retention policy
Qualified candidates will have experience in the following:
- Demonstrating knowledge of a particular tower, with familiarity into end to end RTR processes
- Successfully leading teams in a collaborative and fast-paced environment
- Managing G/L Close processes
- Driving process improvements, including identification, rationalization, prioritization, planning, and execution
- Utilizing strong oral and written communication skills, including presentation skills, and data analysis
- Proactively engaging teams to identify challenges, recommend solutions, and manage expectations
- Demonstrating strong problem-solving skills with the ability to exercise mature judgment
- Effectively managing vendors, understanding relationships, and building mutually beneficial outcomes
- Anticipating leaders and finance stakeholders needs, recognizing and acting on opportunities to enhance client service
- Demonstrating the ability to lead, coach and motivate team members by promoting a collaborative work environment, providing strategic and balanced oversight and proactively sharing insights while demonstrating knowledge and experience
- Demonstrating strong business acumen and ability to work effectively across teams, levels, and varying cultures
- Seeking out diverse views to encourage improvement and innovation
Knowledge and Skills:
Required:
- Minimum of 3 years of finance and accounting experience across multiple R2R processes
- Minimum of 1 year of relevant experience leading teams in an environment with tight deadlines
- Experience working with cross-cultural teams and/or vendor relationships
- Bachelor’s degree from an accredited university
Preferred:
- MBA or graduate degree in finance or accounting discipline
- Bachelor’s degree in finance or accounting discipline
- Experience in a vendor management role
- Certified Public Accountant
Employee Type:
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Job tags
Salary
$ 60000 p.a.
