Apdeops Technologies Pvt Ltd
Location
Chennai | India
Job description
Company Description
At Apdeops Technologies Pvt Ltd, we believe in thoughts driven by technology and innovation that help businesses and individuals by inspiring digital intelligence and transformation. Our aim is to enhance people's lives and improve businesses with our progressive and innovative technology solutions.
Role Description
This is a full-time on-site role for a Desktop Support Engineer located in Chennai. The Desktop Support Engineer will be responsible for providing technical support for desktop and laptop hardware, software, and network infrastructure. The role will involve troubleshooting hardware and software issues, performing maintenance, and installing and configuring software applications.
Qualifications
Responsibilities
Install and configure Hardware, software, networking and computer systems.
Troubleshoot and resolve issues with software or hardware and basic networking issues
Clients through steps to help them resolve their technical problems mails /outlook/Printer
Maintain procedures and reports that provide technical support to the entire organization.
Analyze records and logs to spot underlying trends and potential issues.
Support the implementation of new solutions or applications.
Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation.
Trouble Shooting experience on Mail Client Outlook is MANDATORY
Working knowledge of PC and operating systems and Microsoft Office Applications
Install and maintain hardware, software, and other equipment to meet client requirements, routinely observe operational performance, and install security patches and updates when necessary.
Troubleshooting issues related to standard office softwares (MS Office Word, Xls, PowerPoint etc.) and internet client
Remove virus from respective desktop / laptop with the antivirus software updates.
Basic Qualifications
Experience working with computer hardware for installation and upgrades
Experience working with software installation/upgrading procedures
Experience working with file and system maintenance procedures
Utilizes standard corporate tools to record change and problem activities for tracking purposes
1. Maintain, analyze, troubleshoot, and repair computer systems, hardware, and computer peripherals.
2. Document, maintain, upgrade, or replace hardware and software systems.
3. Support and maintain end-user requirements, which includes troubleshooting, account maintenance, and training.
4. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
5. Refer major hardware or software problems or defective products to vendors or technicians for service.
6. Develop and maintain local networks in ways that optimize performance.
7. Ensure security and privacy of networks and computer systems.
8. Conduct regular reviews and maintenance of IT Security Hardware.
Job tags
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