Gooddays LLP
Location
Kozhikode | India
Job description
Job description We are a
250 seater multi cuisine restaurant in Tirur - Kerala , looking for an experienced and qualified Restaurant Manager to organize and manage the service department activities to ensure highest levels of customer satisfaction and achieving the organizational objectives. Cuisine Specialization: Multi Cuisine Location: Tirur, Kerala Salary Range: 35,000 – 40,000 per month (Food & Accommodation as per company standards) Responsibilities: Coordinate daily Front of the House and Back of the House restaurant operations Deliver superior service and maximize customer satisfaction Respond efficiently and accurately to customer complaints Regularly review captains and waiting staff performance with KPIs based on sales and customer satisfaction. Organize and supervise shifts Appraise staff performance and provide feedback to improve productivity Manage and which takes place inside the restaurant banquet hall and mini hall Estimate future needs for goods, kitchen utensils and cleaning products Ensure compliance with sanitation and safety regulations Manage restaurant’s good image and suggest ways to improve it Control operational costs and identify measures to cut waste Create detailed reports on weekly, monthly and annual revenues and expenses Promote the brand in the local community through word-of-mouth and restaurant events Recommend ways to reach a broader audience (e.g. discounts and social media ads) Train new and current employees on proper customer service practices Implement policies and protocols that will maintain future restaurant operations Skills & Qualifications: Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role Proven customer service experience as a manager Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff Familiarity with restaurant management software, like Petpooja, Vmenu Strong leadership, motivational and people skills Acute financial management skills and read financial data BSc degree in Business Administration; hospitality management or culinary schooling is a plusJob tags
Salary
