Customer Support Specialist

Location

Bangalore | India

Job description

Company Description

FinStack is a one-stop solution for any and all integrations that a company needs to become a fintech powerhouse. Our platform enables businesses to launch products around lending, investments, or PPI wallets while partnering with the best financial institutes of the country with just a few clicks. FinStack eliminates the need for engineers to develop digital finance solutions, making it accessible to all.

Role Description

This is a full-time, hybrid role (remote initially - Bangalore in office after a few months) for a Customer Support Specialist. The Customer Support Specialist will be responsible for day-to-day customer support tasks, including resolving technical issues, managing customer satisfaction, and engaging with customers to improve the product experience.

Qualifications

• Customer Support and Technical Support skills
• Excellent verbal and written communication skills [MOST IMPORTANT]
• Interpersonal Skills and Analytical Skills.
• Ability to provide top-rated customer satisfaction.

The following skills and qualifications would also be beneficial:

• Experience with ticket management and support tools.
• Familiarity with fintech products, and knowledge of digital finance trends and tools.
• Fluency in local languages.

This is a high growth role that will eventually evolve into a Founder's office role as the company and business grows. You will be at the forefront of communication with our most valued customers and shall be a representation of FinStack's brand and service.

Job tags

Salary