Location
Pune | India
Job description
Essential Responsibilities (The primary job duties this position is responsible for achieving are listed in order of importance.)
- Manage daytoday IT infrastructure Operations
- Assist SME / L3 teams on an adhoc basis or as per requirement. For example change validation report updates etc.
- Daily device health check monitoring and performing/validating device backups at regular intervals.
- Network performance monitoring packet capture and analysis
- Investigating technical incidents and providing remedies where necessary taking proactive ownership alerts/ events. Working with vendor TAC teams for root cause analysis where required.
- Vendor Coordination (Hardware replacements ISP Circuit issues Cabling & Touch services support teams)
- Completes work assignments and supports businessspecific projects by applying expertise in subject area; supporting thedevelopment of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies;coordinating and assigning resources to accomplish priorities and deadlines; collaborating crossfunctionally to make effective business decisions; solving complex problems; escalating high priority issues or risks as appropriate; and recognizing and capitalizing on improvement opportunities.
- Practices selfdevelopment and promotes learning in others by proactively providing information resources advice and expertise with coworkers and customers; building relationships with crossfunctional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to seeking and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change difficulties and feedback.
- Meets timelines to drive the delivery of appropriate sustainable and prompt solutions.
- Assists technical and project team members to resolve system problems and applicationspecific issues.
- Supports the stability availability and performance of enterprise systems (e.g. systems applications network databases storage security) by performing complex systems analysis to identify problems trends and opportunities for improvement.
- Escalates unresolved or critical issues risks or problems to KP L3 team Raising a TAC case with vendor and working along with TAC engineer and KP L3 team.
- Supports communications with product users and suppliers to share information identify opportunities resolve problems prioritize customer requirements and maintain continuous improvement through customer feedback.
- Plan and perform complex system configurations
- Creates documentation of new and existing system configurations and procedural information and ensures system configuration documentation is complete and accurate.
- Plans the implementation of hardware and software changes into environments and one or more additional IT production environments by performing impact analyses of system changes.
- Supports vendor support activities as appropriate.
- Participates in and influences change management processes.
- Supports the development of guidelines to prevent and/or resolve recurring problems.
- Recommends and executes performance tuning and optimization activities.
Job Qualifications
Minimum Qualifications
Basic Qualifications:
- Minimum four (47) years experience in network administration/engineering.
- Bachelors degree in Computer Science Engineering Social Science Education Business Health Care or related field and
- Minimum four (4) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.
- Extensive experience in supporting carrier/enterprise grade network infrastructure; Cisco Juniper Aruba F5 Palo Alto
- Riverbed Bluecat NTP HP
- Professional certification in Data Voice Wireless or Security Networks
Additional Requirements:
- Troubleshooting knowledge on Network routing switching QOS Wireless technologies Security Load balancing
- DNS/DHCP/IP Management
- Experience in Routing protocols and configurations (BGP VRF OSPF & EIGRP) (Viptela OMP)
- Experience in Switching and configuration options (VLANS VXLAN HSRP VRRP STP)
- Experience in Wireless technologies (Cisco Aruba)
- Experience of using protocol analyzers & decoding skills (Wireshark interpretation)
- Experience of using load balancing Load balancing DNS/DHCP/IP Management
L2 network administrator
Job tags
Salary
