As an operations Manager at VNC Global, you will play a pivotal role in overseeing and optimizing the day-to-day operations of our outsourcing division. You will be responsible for managing teams, ensuring operational efficiency, and delivering exceptional service quality to our clients. This role demands a strategic mindset, strong leadership, and a keen eye for process improvement.
Team Leadership: Lead, mentor, and motivate the team to achieve their goals and exceed client expectations.
Quality Assurance: Implement and monitor quality assurance processes to maintain high service standards.
Performance Metrics: Define, track, and analyze key performance indicators (KPIs) to measure team and process effectiveness.
Budget Management: Prepare and manage budgets to optimize resource utilization and control costs.
Risk Management: Identify and mitigate operational risks to minimize disruptions and ensure continuity.
Training and Development: Develop and execute training programs to enhance the skills and knowledge of the operations team.
Reporting: Generate and present regular reports on operational performance to senior management.
Requirements
Bachelor’s degree in business administration, Operations Management, or a related field. MBA preferred.
Proven experience (5+ years) in operations management within the outsourcing industry.
Strong leadership and team management skills.
Excellent problem-solving and decision-making abilities.
Exceptional communication and interpersonal skills.
Strong business acumen and strategic thinking.
Benefits
General Insurance & Medical Insurance for all confirmed members.
All government statutory benefits like Provident Fund, ESIC, Maternity & Paternity leaves & more.
5 days Working in a day shift: Monday to Friday are the working days to maintain the work-life balance.
Team’s Day: The third Saturday of every month is a Team’s Day wherein we gel up with every individual in the organization; play and learn new activities.
Public Holidays: Despite operating in the outsourcing industry, we offer holidays aligned with Indian festivals.
