Location
Chennai | India
Job description
Provides Leadership and Direction through supervisors/Team Leaders.
Adapts and executes functional business plans and contributes to the
development of functional strategies.
- Key Responsibilities
- Shift Hours – Night shifts
- Lead the assigned process within the region, acting with an owner’s mindset.
- Provide inputs to Senior management for decision making within Functional/Geographic area.
- Innovate to drive service excellence and act as an enabler to achieve our CX Vision for 2025.
- Align with the Area Operating model and truly work as One Team.
- Partner with Area to identify improvement projects that add value to commercial and business prospects. (For example: improve CSLS/NPS results, reduce contacts per shipment, “Go-For-Best”, improve Area productivity, deliver on ROFO volumes, drive E-com uptake, drive standardization, enable automation effectiveness and Customer Obsession, etc.)
- Role model the company’s core values and lead by example
- Drive employee engagement through effective coaching, servant leadership and empowerment of team members
- Build a strong leadership pipeline
- Key Success Measures
- CSLS Results /Net Promoter Scores (NPS)
- CSAT Scores
- Regional/Area/GSC Score Card
- KPIs aligned to Regional/GSC Operating Model
- EES (Employee Engagement Scores)
- Business Knowledge
- Shipping & Supply Chain Management policies and practices will be an added advantage
- Span of Control
- Manage a team of 30-35 team members including a Team Leader/Team Manager
- Desired Candidate
- Graduate, preferably with a strong commercial background
- 5+ years of experience in a leadership role with ability to lead, motivate and engage a diverse work force
- Strong change management skills with proven ability to manage ambiguity
- Assertive communication, effective collaborative and strong analytical skills
- Highly result oriented, driving vision and purpose
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected] .
OTCS Delivery Manager
Job tags
Salary
