People Support Specialist
Location
Pune | India
Job description
Your work days are brighter here.
At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That's why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don't need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey Bring your brightest version of you and have a brighter work day here.
About The Team Since 2006, Workday has reshaped the HR field by providing a revolutionary technology solution for HR and business professionals where employees are at the center. Just like our technology disrupts the cloud ERP space, so do our people. If you are passionate about being a beacon for the HR profession, there is no better place to grow your career than at Workday.
About The Role - Provide exceptional employee support to our Workmates through various channels, act as the first point of contact for multiple HR functional areas
- Be well versed in Workday's policies, talent practices, HR programs and systems
- Ensure timely resolution of Workmate support cases through our case management solution by leveraging all available resources including policy documentation
- Provide exceptional employee support to our Workmates through various, support playbook scripts and cross-team relationships.
- Maintain and update People Support playbook to track updated processes and scripts
- Facilitate People & Purpose section of New Hire Orientation
- Demonstrate strong ability to effectively partner across HR functional teams and operations
- Exceptional communication skills with a strong customer service orientation
- Ensure strict confidentiality of all work and information, based on company policies and procedures
- Focus on process improvement recommendations on an on-going basis
- Complete special People Operations projects as needed
About You Basic Qualification:
- 4+ years relevant experience working in customer service, or HR generalist role
- Displays highest commitment to customer service and maintaining a best in class employee experience
- Ability to work independently and be part of a team environment while developing strong professional relationships with peers, managers and cross-functional teams.
- Ability to use sound judgment to problem solve, make decisions and involve necessary individuals at the appropriate time.
- Strong written and verbal communication skills
Other Qualification:
Six Sigma/lean six sigma, Project management
Our Approach to Flexible Work With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply
spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote 'home office' roles also have the opportunity to come together in our offices for important moments that matter.
Are you being referred to one of our roles If so, ask your connection at Workday about our Employee Referral process!
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