CATERPILLAR CARGO SOLUTIONS INDIA PRIVATE LIMITED
Location
Ahmedabad | India
Job description
JOB DESCRIPTION: KEY ACCOUNTS MANAGER
INTRODUCTION Its centralized desk - dealing & negotiating rates with overseas agents/shipping lines/local vendors like NVOCC/LCL Consolidators body/transporters/warehouse and provide client specific services from the stage of RFQ till completion/Execution of the shipment. ROLES & RESPONSIBILITY:- Single contact window for rate procurements Ensure timely response to all enquiries Rate negotiations with Agents, Co-loaders ,CFS and Shipping Lines Collaborate & Strategize with sales team to get more business on board Agency development, rrelationship with Agents, Co-loaders ,CFS and Shipping Lines Follow Customer SOP thoroughly along with DSR Acquire a thorough understanding of agents, carriers routes, transit time and their services Responsible for the Pricing for both Sea Freight ,Air Freight imports Deal immediately with each enquiry from sales team and revert in time with best buying rates to be quoted to sales. Ensure that rates/ quotations received from Overseas agent are complete in all aspects in line with the expectations of the customer Take Reviews & Feedback on quoted rates on regular basis. Make necessary changes in strategy in accordance to clients feedback Regular follow ups with sales team for business and volume projections. Understanding the market rates and doing best to fulfil managements expectation with regard to pricing Resolve any issues and problems faced by sales/CS team and deal with complaints to maintain trust and relations with agents Play an integral part in generating new business that will turn into long-lasting relationships with agents Assist Sales team in winning all RFQs. REQUIREMENTS FOR KAM:- Strong English communication (especially email) and interpersonal skills with aptitude in building relationships with personnel of all organizational level. Good Learning skills Knowledge of MS Office Ability in problem-solving and negotiation Minimum Qualification : MBA, BBA, B-COM,BA (strong experienced 2-5 years in freight forwarding industry) Salary Budget Cost to Company: Best in the marketJob tags
Salary
