Location
Mumbai | India
Job description
Company Overview
Demographic HR Services is a New Generation Skill Development and Manpower Recruitment Company. We specialize in providing organizations with a full-service recruitment solution to efficiently screen and select the most qualified candidates for their job openings. With a team of efficient Recruiters and Support Staff, we cater to clients in various industries, including IT- ITES, Non-IT, banking, Travel, and Retail. With our extensive database and expertise in the industry, we ensure the fulfillment of all our clients' requirements.
Job Overview
We are seeking a Customer Care Executive to join our team at Demographic HR Services. As a Customer Care Executive, you will be responsible for providing excellent customer service and support to our clients. This is a full-time position located in Mumbai, Maharashtra, India. The ideal candidate will have 1 to 3 years of experience in a similar role and possess exceptional communication and interpersonal skills.
Qualifications and Skills
- 1 to 3 years of experience in a similar customer care role.
- Excellent verbal and written communication skills.
- Strong problem-solving and decision-making abilities.
- Ability to multi-task and prioritize tasks effectively.
- Good knowledge of customer service principles and practices.
- Proficient in using CRM software and other relevant tools.
- Strong interpersonal skills and the ability to build rapport with customers.
- Ability to work well in a team environment.
- Flexibility to work in rotational shifts, including weekends as required.
- Knowledge of international BPO, call center, and technical support processes is desirable.
- Experience in the travel industry is a plus.
Roles and Responsibilities
- Provide exceptional customer service by promptly responding to customer inquiries and resolving issues in a timely manner.
- Handle incoming and outgoing customer calls and emails professionally.
- Identify and assess customer needs to achieve customer satisfaction.
- Maintain a high level of product knowledge to effectively answer customer queries.
- Manage and update customer information in the CRM system.
- Collaborate with internal teams to address customer concerns and ensure a seamless customer experience.
- Escalate unresolved customer issues to the appropriate department.
- Follow communication scripts and guidelines to provide consistent and accurate information to customers.
- Meet individual and team performance targets and KPIs.
- Adhere to company policies and procedures.
- Stay updated with industry trends and best practices in customer service.
- Provide feedback to management regarding customer concerns and suggestions for improvement.
Job tags
Salary
Rs 1 - 4 lakhs p.a.
