Instruct staff to get rooms ready according to guest requests. Inspect the room & fill check list. Clear rooms after inspection on time. Coordinate for repair or maintenance job orders with Engineering.
Supervise cleaning activities like super cleaning,deep cleaning, carpet cleaning, maintenance of artwork, marble polishing, wood polishing, pest control etc. as per the schedule and ensure data is up to date.
Ensure that all rooms are prepared in accordance with guest preferences. Ensure all guest requests are being handled professionally and are closed within the prescribed time period. Ensure all guest complaints are being handled and escalated if required.
Document daily consumption record, complaint handling and compliment records. Maintain the weekly consumption for room supplies by checking physical inventory. Prepare cleanliness index for each staff member for briefing and feedback. Ensure proper inventory management.
Prepare schedules for vendors and ensure compliance, review performance, and keep a check on the quality and productivity at review meetings. Ensure all vendors are able to maintain the desired standards of service throughout the year.
Train the staff on SOPs and ensure they are complied with. Prepare for audits and execute all corrective measures outlined by supervisor.
Assist with roster and grooming of staff. Keep track of contract staff for processing for salaries and canteen consumption. Coordinate with the HR Department for all employee related initiatives.
In addition to the above mentioned duties and job functions, any other assignment given by the management within the scope of job.
Adherence to the Tata code of conduct, safety policies and values of the organization as defined.
