Location
Chandigarh | India
Job description
Description
IT Support Specialist
Overview
Seasoned Windows and Mac helpdesk support specialist with excellent communication and technical skills for supporting local and remote employees.
Key Responsibilities:
- Assist in ramping up new employees, contractors, equipment and accounts
- Provides 1st/2nd level troubleshooting and problem determination with local and remote employees and IT technical staff to evaluate and solve technical problems
- Ensure MS Windows , Apple OS laptops, peripherals and mobile devices are working flawlessly
- Ability to multi-task and set workload priorities in a fast-paced environment
- Knowledge to use Networking tools like – Telnet, Nslookup, DNS, DHCP, etc.
- Setting up and maintaining monitoring systems and alerting systems for production environments to achieve optimum performance
- Ensure security protocols are followed in all environments (including user account and password maintenance).
- Tier 1 Help Desk tasks (password resets, on the spot systems troubleshooting, software installations, Telephonic support)
- Maintain complete and accurate asset and software inventory
- Track and route problems/requests and document resolutions
- Follow and help create standard procedures
- Assist IT staff in vendor coordination and management
Desired Skills:
- Bachelors in Computer Science or equivalent work experience
- 6+ years of IT experience
- Bachelors in Computer Science or equivalent work experience
- 6+ years of IT experience
- Experience with generative AI tools to enhance efficiency and responsiveness to improve customer support experiences.
- Exceptional customer service skills
- Exceptionally positive attitude and communication skills for working with both IT team and Executives
- Expert experience supporting MS Window client machines, Window Server and Apple OS
- Experienced with desktop virtualization products such as VMWare, Citrix.
- Strong and knowledgeable on M365 and apps , Teams , OneDrive.
- Knowledge and understanding of AWS cloud.
- Troubleshooting and resolving basic internal network, server, MFA, operating system, M365, and other SaaS application access issue
- Experience with UNIX, Linux and open-source tools a plus
- Experienced with VPN, desktop backup software, Apple iPhones, Apple iPads, printers, video projectors and secure wireless technologies
- Experienced with Microsoft AD, password resets, new account creations, email administration, VM patching and maintenance
- Strong documentation skills
- Experienced with basic administration on Enterprise backup systems, ticketing and monitoring systems
- Have no issue in working in night shift\or on weekend.
About Edifecs
Edifecs is a premier technology company serving the U.S. healthcare market that empowers its customers to transform healthcare. For over 25 years, Edifecs has provided the market-leading interoperability platform. Edifecs payer and provider customers and technology partners are driving healthcare transformation with the ability to seamlessly exchange, unify, and normalize data to derive insights and intelligence and replace friction with collaboration across all stakeholders. Edifecs’ platform is the foundation to help customers overcome healthcare’s biggest challenges, including accelerating the adoption of value-based payment models, securing complete and accurate care funding for alternative payment models, and fully automating prior authorization.
Edifecs offers natural language processing, machine learning, and artificial intelligence to provide deeper insights into patients, populations, and business processes. As new standards and regulations continually emerge government agencies, Edifecs is a proven partner to ensure its customers maintain “evergreen” compliance. Edifecs customers cover 290 million lives and include 100% of national health plans, 70% of state Medicaid programs, and 94% of the lives covered by Blue Cross Blue Shield payers. The company is headquartered in Bellevue, Washington, with additional offices in Atlanta, Georgia, and Mohali, India, and has more than 1000+ employees.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, or disability status. Our corporate credo of innovation, collaboration, customer-centricity, and integrity drive and inform all our actions and decisions. Please contact [email protected] for more information.
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