Location
Gurgaon | India
Job description
SMB Commercial BI Lead
Job Req ID: 30981
Posting Date: 11 Mar 2024
Function: Data & AI
Unit: Digital
Location:
Candor TechSpace, Tikri, Secto, Gurugram, India
Salary: Competitive
Why this job matters
We have around 1.2 million customers and serve over half the FTSE 350. Our customers range from big household names, government departments and public service organisations right through to small businesses and new start-ups. We cover both the communications and IT services markets. Overall we’re focused on four main product markets: Fixed Voice; Mobility; Fibre and connectivity; networked IT services provided over the biggest UK network in both fixed and mobile communications. We also provide network IT services to corporate and public sector organisations in the Republic of Ireland.
Our Wholesale business helps communications providers (CPs) and other organisations provide fixed or mobile phone services. Our ventures provide mass-market services like directory enquiries and payphones, and enterprise services including Fleet Solutions and BT Redcare. We also offer specialist enterprise services to our Internet of Things customers.
A core element of BT Business’ strategy is to become a data driven business, where we use data, insight and analytics to drive the performance of the business. Our job in the BI team is to transform the data capabilities available to the teams providing them with the best tools, quality data and analytics to support their needs.
As a member of the BI team, you will play a key role in provision of commercial trading performance and contextualised business insight across BT Business. Combining commercial thinking with data analytics to provide the business with relevant and actionable insight, to inform and influence strategic and commercial decision-making. The team is instrumental in educating stakeholders across BT Business on the value of data and analytics and how they can use data to drive performance calculations.
What you’ll be doing
Overall BT Business CFU and SMB trading performance approver of internally and externally published volumes metrics, including the annual report
Supporting and signing off internal and external audits of published KPIs
Overall BT Business CFU and SMB trading performance providing contextualised insight and guidance on key drivers of performance
Regulatory S135 OFCOM requests - collate and sign off business submissions
Business owner of BT Business CFU and SMB commercial trading and sales business rules and data products, maintaining and upkeeping business rules and owning the creation and definition of new rules/data products
Provides Central and SMB Finance with month end P&L reporting with tailored to the segment business insights impacting the volume trading business performance
Support the build of the annual MTP with the SMB Commercial & Sales Teams
Identify and determine if there are issues with data or outlier results and establish who and what needs to be done to resolve the issue and will own business sign off/approval of any fixes/issues
Use initiative to identify commercial opportunities and “join the dots” to anticipate requirements for insight and analytics from stakeholders
Presenting findings back in a concise and coherent manner to provide stakeholders with actionable recommendations
Valued business partner with the internal and external channel/department senior stakeholders, building a wide and effective stakeholder relationships and support the complex stakeholder management requirement of an organisation of this scale and effectively prioritise the workload / deliverables
Own data improvements/requirements for program deliverables / product launches needed to underpin key processes for commercial trading and finance
Defining the Business CFU and SMB commercial trading KPI measurement framework ensuring consistency and integrity
Provide commercial and sales teams with easy self-serve access to Commercial Trading information and data
Expert in managing a small team, using your technical skills and experience to assure the quality of their work, coaching them for success, developing their skills, and managing their priorities to ensure sustained focus on greatest value driving activities
The skills you’ll need to succeed
Story-telling with data: strong skills in building the case for change, drawing on data and analytical techniques where appropriate, and communicating this to business audiences via Tableau, Qlik, Excel, PowerPoint or similar tools
Making the difficult simple to clearly communicate latest data and reports to all levels of the organisation and manage expectations of several director level stakeholders and effectively prioritise the workload / deliverables
Business acumen: knowledgeable in business strategy and the drivers of organisational performance, including people drivers of performance and financial literacy (e.g. business KPIs, business cases)
Analytical and critical thinking skills prepared to challenge conventional thinking
Expert in SQL programming language and data interrogation techniques to support analysis
Creative approach Is curious about the organisation and seeks out challenging situations for themselves and others. Captures ideas for new ways of working
3 skills in demand most suitable to the job:
Use data analytics: Uses complex data analysis to show underlying principles, process or systems improvements
Be agile: Uses collaborative or agile test and learn approaches, contributing to projects and programmes as a subject matter expert or content owner
Be creative: Is curious about the organisation and seeks out challenging situations for themselves and others. Captures ideas for new ways of working.
Experience you’d be expected to have
High level of commercial awareness and business acumen
Experience and ability to understand complex data then translate your analysis into clear and concise language for senior managers
Preferred domain experience and expertise in the BT Business telecoms market, its products and systems
Eager to explore new features or tools to drive engagement and activation
Ability to work with multiple stakeholders across multiple departments to deliver a vision or goal with various moving parts
Our leadership standards
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
About us
BT is part of BT Group, along with EE, Openreach, and Plusnet.
Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.
We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’
We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.
This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
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