RechargeZap
Location
Noida | India
Job description
Responsibilities :
Accepting Bookings :
Manage and process hotel bookings on various online platforms like MakeMyTrip, Agoda, and other
similar channels.
Ensure accuracy and completeness of booking details.
Collaborate with the hotel staff to confirm reservations and provide necessary information.
Customer Assistance :
Respond to customer inquiries promptly and professionally through chat and email.
Provide assistance related to bookings, reservations, and other hotel services.
Address customer concerns and issues, working towards effective resolution.
Customer Feedback :
Collect and analyze customer feedback to identify areas for improvement.
Implement strategies to enhance customer satisfaction and loyalty.
Regularly monitor online reviews and ratings to maintain a positive online reputation.
Backend Management :
Handle the backend processes of hotel bookings, ensuring a seamless workflow.
Coordinate with relevant departments to manage room availability, rates, and promotions.
Maintain organized records of bookings, cancellations, and customer interactions.
Maintain Resorts Pages on OTA platforms using standout Hotel descriptions, Amazing photos,
highlighting USPs and other required information..
Reporting:
Prepare regular reports on total hotel bookings, revenue generated, and other key performance
indicators.
Analyze data to identify trends, opportunities, and potential areas for improvement.
Provide actionable insights to the management team for strategic decision-making.
Quality Assurance:
Implement and uphold quality standards in booking processes and customer interactions.
Conduct regular audits to ensure data accuracy and system integrity.
Additional Points:
Technology Integration:
Stay updated on the latest trends and technologies in online booking platforms.
Explore opportunities to integrate new technologies for improved efficiency.
Proactive Problem Solving :
Proactively identify potential issues and implement preventive measures.
Collaborate with the technical team to address any system-related challenges promptly.
Skills:
1. Excellent communication skills, both written and verbal.
2. Previous experience in hotel management or online booking platforms.
3. Well-versed with Channel Managers, PMS etc
4. Strong organizational and multitasking abilities.
5. Attention to detail and accuracy in data management.
6. Problem-solving mindset and ability to handle challenging situations with professionalism
.Location: Noida
Work Arrangement: Work from office
Salary: 2,16,000 - 3,00,000
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