IIB Production Support Analyst
Location
Andhra Pradesh | India
Job description
IIB Production Support Analyst
Position Description
At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve. At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at
This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted. No unsolicited agency referrals please.
Job Title: IIB Production Support Analyst
Position: Senior Software Engineer
Experience: 4- 7 Years
Category: Software Development /Engineering
location: Hyderabad, Bangalore
Position ID: J0324-0748
Employment Type: Full Time
Your future duties and responsibilities
4+ years of experience as a Developer & Support, with hands-on experience working on IIB.
Must have excellent interpersonal skills, and willing to learn and contribute in other areas of project.
Responsibilities:
• Level 2 application support
o Receiving and Acknowledging tickets
o Incident triaging and priority assessment
o Assignment of incidents
o Incident resolution
o Application monitoring and preventive maintenance
o Weekly status and SLA reporting
• Incident and problem management
o Analyze, troubleshoot and resolve complex production application defects
o Identify root cause and devise and implement permanent solutions to recurring defects
• Manage process improvements
• Review and take actions on operational metrics reporting
• Perform minor application upgrades / patches
• Support infrastructure maintenance / validation
• Build and maintain application monitoring, optimization and utilization
• Devise or modify programs to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results.
• Support disaster recovery testing / validation
• Support business resiliency testing / validation
• Audit support and issue remediation
• Support LOB/operations and adhoc requests
o Analyze business user needs and provide optimal technical solutions
• Support Risk management (vulnerabilities, patches)
• Monitor production jobs and environments
Required qualifications to be successful in this role
Skills: IIB Production support, UNIX/Linux, Unix Shell scripting, SQL
Years of experience: 4-7 Years
Location: Hyderabad/Bangalore
Shift: Night Shift only
Notice period: Immediate Joiners preferred
Insights you can act on While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.
When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners, and, as owners, we enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today—one of the world’s largest independent providers of IT and business consulting services.
At CGI, we recognize the richness that diversity brings. We strive to create a work culture where everyone belongs, and we collaborate with clients in building more inclusive communities. As an equal opportunity employer, we empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.
Ready to become part of our success story? Join CGI—where your ideas and actions make a difference.
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