Novartis
Location
Secunderabad | India
Job description
Lead a service delivery team which delivers services, operations and projects to the DPDAI (Data Privacy, Digital and AI) function. Support team delivery by monitoring team performance, work allocation and process performance and making adjustments as required. Ensure the consistent and high quality delivery of key deliverable for data privacy services and operations.
Provide inputs to Legal and Compliance Solutions LT on Service reviews, Legal and Compliance Practice reviews or other GBS processes
Operational and functional manager of a team of 10-15 HC of data privacy specialists, consultants, and risk monitoring managers from the Compliance and Risk Operations Team
Responsible for resource management and allocation of associates to demand in line with Legal and Compliance (LCS) and Compliance and Risk Operations (CRO) priorities and needs of business colleagues
Co-ordinates capacity planning and workforce planning for all the Data Services across NOCCs ensuring that capability building is in line with strategic goals and delivered from right location. Drives functional excellence and consistency in delivery.
To be the service delivery escalation point for issues and ensure effective and efficient resolutions for customer issues. Initiating and leading remediation plans and sustained performance.
Ensures exemplary communication with all stakeholders through regular updates with focus on accomplishments, critical metrics, standard processes, strategic updates etc.
Increase team awareness of ERC/ DPDAI strategies and priorities and SME understanding, reflecting both internal and external drivers
Role Requirements
Essential Requirements:
Post Graduate Degree/MBA/LLBJob tags
Salary