International Voice Process Agent

Location

Faridabad | India

Job description

NetCare Consulting- is an outsourcing team specializing in Digital Marketing, Marketing Automation, UI/UX and Web Development.Digital Marketing Company, with a bunch of unique talents, geared up to give your business a boost through our analytics-driven digital marketing solutions. Our services are top-notch and include Social Media Marketing, Search Engine Marketing, Search Engine Optimization (SEO), Google Ads, Influencer Marketing, Website Development, App Development and E-mail Marketing.

• Developing and managing a portfolio of Key Accounts.
• Achieving monthly sales targets by identifying and developing new customers.
• Ensuring high levels of customer satisfaction as well as upsell and cross sell potential within existing customers to maximise share of wallet.
• Coordinating pre-sales and post-sales follow up.
• Achieving and exceeding weekly and monthly KPIs.
• Building strong and collaborative relationships with other internal stakeholders.
• Monitoring market trends and providing regular competitor feedback.
• Building the sales funnel generating leads via cold calling, emailing and other lead generation activities.
• Handling incoming queries and building good client relationships.
• Ensuring all leads are well qualified by identifying the correct decision makers and understanding their requirements.
• Handing over qualified leads to the sales teams with the objective of closing the sale.
• Maintaining and updating the lead generation database.
• Achieving weekly/monthly targets as set out by the business.

• You have at least 1 year experience within a Customer Service or Inside Sales / Sales Development Representative role, ideally within the Consulting, Consumer Internet / D2C and Education industry.
• You have a proven track record of meeting/exceeding your targets.
• You possess excellent interpersonal as well as written and verbal communication skills.
• You have working knowledge of UK and Inbound
• You are a strong mentor and coach who can build high performing teams
• You pay strong attention to detail and deliver work that is of a high standard
• You are highly goal driven and work well in fast paced environments

• Attractive Salary & Benefits
• Fantastic work culture
• Opportunity to make a positive impact

Job tags

Salary