Operations Manager | Mumbai and Pune (RI) | Min 8 yrs experience

Location

Maharashtra | India

Job description

Rentokil Initial:

Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives, for example by controlling pests, improving hygiene and improving interior spaces with plants and scenting. We are experts in the fields we operate in, investing in training, science, innovation and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world. Find out more on careers.rentokil-initial.com

About Rentokil Initial Hygiene

Rentokil Initial Hygiene India, operating in more than 75 countries is the trusted hygiene solution provider globally. Together with 100 years of experience with tailored solutions to meet customised business needs, assuring 100% peace of mind with Rentokil Initial services. Rentokil Initial offers the widest range of washroom hygiene services including the provision and maintenance of products such as air fresheners, sanitisers, feminine hygiene units, hand dryers, soap dispensers, floor protection mats.

For more details:

GENERAL DUTIES & RESPONSIBILITIES

About the Role:

The incumbent will be responsible to actively seek & understand in & out of operations management of business and engage/handle multiple branch ops teams. Providing complete support to team & driving them with FIRST TIME RIGHT approach, ensuring 100% portfolio conversion, ,Achieving EBITDA & PBT as per annual AOP

Job Responsibilities:

• Team Handling and maintaining customer relationships,invoice submission, timely service completions of new & existing accounts accounts of branches
• Perform cost-benefit and needs analysis of existing expense wrt branch expenses
• Maintain positive business relationships with the clients
• Reach out to large customers through quarterly business review, developing referrals from existing accounts
• Develop new business opportunities with existing customer team to acquire new business line
• Expedite the resolution of customer problems and complaints to maximise satisfaction
• Collaboration with the internal team and external stakeholders. 
• Analyse the territory/market’s potential,Competition product and services, track service , stock updates, technician productivity 
• Drive 100% invoice submissions with 48 hours of service to keep DSO Days in control as per AOP

Key Result Areas:

• Customer Relationship/Service management/ order to cash
• Team Handling for service & operations
• Customer Service & complaints handling
• Stock Management - Timely IN & OUT
• Technician attendance & productivity 

Requirements

Educational Qualification / Other Requirement:

• Bachelor’s Degree (or its equivalent) with overall experience of at least 8-10 years spread across front line B2B Account Management including 3 to 4 years in team management 
• Fair knowledge of the geography in which the position will be based
• Good working knowledge of Word, Excel and PPT
• Valid Drivig license with Bike

Benefits

• Are you interested? Here's what you can expect when you join us...
• Annual Performance Based Bonus
• Group Mediclaim Insurance Policy
• Travel Reimbursement
• Attractive incentives

Job tags

Salary