Client Relationship Manager
RAS Media & Entertainment Private Limited
Location
Dehradun | India
Job description
Company Description
RAS Media & Entertainment Pvt. Ltd. is a Delhi-based production and casting house that specializes in producing feature films, TV commercials, documentaries, short movies, fashion photography, and music albums. Our goal is to turn our clients' vision into reality and advertise their work to the right niche for elevated return on investment. We prioritize integrity, trust, commitment, and supreme work ethics to achieve success.
Role Description
This is a full-time on-site role as a Client Relationship Manager, located in Dehradun. The Client Relationship Manager will be responsible for building and maintaining strong relationships with clients, ensuring client satisfaction, providing clients with timely and accurate information, managing client accounts and projects, and collaborating with other departments to ensure successful project completion.
Qualifications
• Build relationships with key employees among customers
• Advise clients on creating profitable processes
• Schedule regular meetings with customers to ensure they are satisfied
• Act as point of contact for complaints and escalate issues as appropriate
• Help sales team up-sell or cross-sell services and products
• Ensure both the company and clients adhere to contract terms
• Study competition to find new ways to retain
customers
• Set sales and revenue targets and work diligently to meet them
•Collaborate with internal teams to address customers' needs Requirements and skills
• Proven experience as a Client Relations Manager or
Relationship Manager
• Proven track record of meeting and exceeding targets
• Background in customer service; industry knowledge is a plus
• Experience tracking relevant KPIs (e.g. customer satisfaction)
• Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce)
• A customer-oriented attitude Excellent communication and negotiation skills
• Problem-solving aptitude
Ability to work well with a team
Note: Prior experience in sales or marketing is a plus but not required.
Job tags
Salary
