Sr Channel Operations Analyst
Location
Bangalore | India
Job description
Job Description
- Serves as main point of contact for reseller partners for operational issues related to the partner program.
- Monitor resellers' progress towards adherence to program and compliance requirements.
- Analyze partner metrics, as well as sales & technical compliance for partner renewals and reactivations.
- Owns activities that articulate the value of the partner program and enabling effective usage by partners of the Partner Central portal.
- Effectively manages multi-level relationships within partners, distributors and CSG.
- Supports communications to partners and distributors for promotions, announcements, program changes etc.
- Serves as the main point of contact for partner sales managers and other internal teams for queries related to our program, incentives, promotions etc.
- Responsible for channel programs and distribution operational processes.
- Troubleshoots and helps to resolve partner issues in a timely manner.
- Identifies consistent issues and initiates system, process and enablement improvements.
- Collaborates in cross-functional projects to develop channel operations efficiencies.
- Conducts User Acceptance Testing (UATs) for new tools and processes.
- Participates in month-end and quarter-end closing activities, and take action as necessary.
Qualifications - Bachelor's degree preferred or equivalent.
- 2-5 years of experience in channel or sales operations.
- Technical industry or channel experience preferred.
- Excellent verbal and written communication skills.
- Advanced knowledge of the Microsoft Office Suite and Google Suite.
- Strong organization skills needed to manage multiple responsibilities efficiently in a fast-paced environment.
- Proven self-starter with motivated attitude to accept tasks, projects and responsibilities
- Strives to improve performance and to have a significant impact on department's success.
- Handles multiple tasks simultaneously, manage conflicting priorities and to complete assignments under aggressive time constraints independently.
About Us: Citrix and TIBCO recently merged to create Cloud Software Group, now one of the world's largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value diverse lived experiences, passion for technology, and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.
Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.
If you need a reasonable accommodation due to a disability during any part of the application process, please contact us at (800) 424-8749 or email us at [HIDDEN TEXT] for assistance.
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