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Help desk Executive
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Location
Gurgaon | India
Job description
TITLE
Helpdesk Executive
BUSINESS UNIT
IFM
REPORTING TO
Facility Manager
DIRECT REPORT POSITIONS
None
POSITION GOALS
Process Management from inception to call completion of all service requests
Capturing information on consistent manner
Allows for complete analysis & request tracking
Compliant with the clients name policies & procedures
Determines service responsibility
Carrying Customer satisfaction survey
Guaranteed single point of contact for client name staff & contractors
Duties & Responsibilities
Efficiently handling Helpdesk Calls
Act as the first point of contact for service request calls & requisitions through data and voice support
Ensure each request is recorded properly & promptly
Efficiently coordinating with team of technician and FM staff for timely completion of calls
Maintaining conference/ meeting room booking
Follow up of the each work request issued to ensure its closure
Provide feedback to the requester on the status of their request
Monitor the performance of contractors to whom a request has been issued
Notify the senior facilities manager / client on site at the time of all Emergency calls
Provide a detailed summary status of calls in a daily / Weekly and monthly basis
Provide general assistance to other facilities functions (e.g. Stationery) as required
Coordinating with landlord for parking pass & Vehicle stickers & maintaining the data for the same
Coordinate hotel bookings in emergency
Single Point Of Contact for Sodexo issuance and requests
KEY PERFORMANCE MEASURES
Ensure each and every calls are completed in given period (SLA/TAT)
Respond to mails at timely manner.
To be able to work independently.
Completion of all assigned work on time and accurately
Job tags
Salary
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