Quality Assurance Specialist / Analyst
Ehealthsystem Technologies
Location
Secunderabad | India
Job description
- Knowledge of complete cycle of medical record retrieval process, tools and workflow for the team currently working.
- On a monthly basis perform random as well as focused audits across all Operations team members.
- Create a pareto of the top errors and determine root cause(s).
- Identify corrective/preventive actions and then work with the Managers and Medical Specialist to reduce these errors.
- Very detail oriented and able to provide root cause of issue to the eHealth Technologies management team.
- Teach/coach/mentor lower performing Medical Specialist with a clearly defined goal to improve their individual attainment and/or quality score.
- Adheres to established business processes, policies, and regulations.
- Ensures all policies and procedures are followed appropriately with emphasis on strict adherence to HIPAA guidelines.
- Performs at a high level of quality to eliminate the potential for incorrect transfer of Patient Health Information.
- Maintains effective communication and good relationships with all eHealth employees.
- The Quality Assurance Specialist will also serve as the back-up trainer for the new MEDICAL SUPPORT SPECIALIST.
- Able to create SOP & Process flow
Information Privacy and Security In an effort to safeguard the information privacy and security of all covered information Employee shall also be responsible for:
- Following eHealth Technologies information privacy and security policies, procedures, standard operating procedures, appendices, attachments, etc.
- Accessing, using, and disclosing only the minimum necessary covered information that is needed for job responsibilities, or otherwise allowed by law.
- Safeguarding the confidentiality, integrity, and availability of covered information always, whether or not on duty.
Knowledge and Skill Requirements: - High School Diploma or GED required. AAS degree in related field preferred.
- Currently eHealth Technologies is an employee in a level 3 position or higher for at least six months.
- Demonstrates excellence in communication (written and verbal).
- Ability to teach/coach/mentor Medical Specialist to ensure reduction in errors and rework.
- Previous experience with data analysis preferred.
- Proficiency in all aspects of PC utilization including MS office.
- Good command over MS excel.
- Knows what audit parameters is and how to audit case based on those parameters.
- Demonstrates an uncompromising level of integrity, honesty, trustworthiness, and ethical behavior.
- Proven ability to foster successful relationships through clear communication, swift problem resolution and mutual respect.
- Ability to complete tasks accurately and within strict time constraints.
- Regular and reliable attendance is an expectation.
- Work from the office as and when required.
Key Relationships: - Directly supervised by the Manager Quality assurance.
- Interacts regularly with eHealth Technologies staff.
Essential Functions: - Physical Requirements: Extended periods of time typing, data entry, sitting, read, writing. Lifting up to 20 lbs.
- Mental Requirements include: General, Visual, and Numerical Intelligence. Analytical skills.
- Reliably and regularly work scheduled shift.
- As eHealth Technologies workforce is currently teleworking remotely from home, it is a requirement of the position that employees have the following minimum requirements available in their home internet network, including a router that:
- Must achieve minimum speeds of 100MBPS for download and 10MBPS for upload, or any other higher speed required for the work to be produced contingent upon your role.
- Availability of at least two (2) Ethernet connections in the router to the internet source is required (for your PC and phone).
- Workstation must be plugged directly into the router as a hardwire connection to high-speed internet is critical to maintaining approved speeds for optimal functioning of various operational hardware, software, and tools.
- Router should be updated regularly with latest firmware, or ultimately replaced if router speeds are not within the minimum specifications above.
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