Forge Consulting Private Limited
Location
Work from home | India
Job description
• Gain deep understanding of products and services, and translate complex information into
simple & engaging content
• Ability to translate highly technical information into easily understandable information for
customers
• Creative skills and usage of photographs, drawings, diagrams, animation, and charts that
increase users understanding
• Working with marketing to create user-friendly content, blogs, FAQs that meets the needs of
target audience, turning insights into language for better user experience & adoption
• Responsible for the delivery of Online Help, Install Guide, User Guides, and Release Notes.
• Work with development leads to identify documentation repositories, revise and edit, and
determine best solutions for data compilation and centralized storage
• Develop and maintain detailed database of reference materials, including research & designs
• 4-5 years of experience in technical writing for software products (preferably in ecommerce
domain)
• Knowledge of Microsoft Office & Zoho Knowledge base (or equivalents)
• Critical thinker and problem-solving skills
• Excellent written skills in English
• Great interpersonal and communication skills
Job tags
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