MediaMint
Location
Hyderabad | India
Job description
The Implementation Consultant will act as a key client liaison to assist customers with the setup, customization, and optimization of their accounts. A primary responsibility will be with self-service software launches. During this new client launch phase, they will provide the necessary software application training, coordination, and support to clients for timely onboarding. Additionally, they will assist in team knowledge, share activities, contribute to the development of launch processes and procedures, and advise in the development of multi-format client resources, like documentation, video tutorials, and webinars.
Responsibilities: ● Act as a primary client point of contact during the launch phase. ● Deliver predefined and dynamic training sessions to a client user group(s) using established training methodology customized to meet specific customer needs. ● Assist customers with configuration and troubleshooting during their implementation. ● Develop, refine, and maintain training processes and procedures for supported applications. ● Provide accurate and timely status reporting for all client contact; As needed, support the sales team in a technical/implementation capacity by helping to communicate the Implementation methodology during pre-sales activities. ● Provide feedback to Product Management for product features and enhancements. ● Transition clients to the Support team following the implementation phase. ● Ensure all implementations are completed on time and within budget. ● Provide expertise for cross-training others within the company. ● Provide feedback and expertise for the development of additional client resources like videos and webinars, as well as support the delivery of them. ● Escalate client launch issues as appropriate, using all resources available before an issue is escalated. Requirements: ● The ability to manage multiple initiatives in a fast-paced environment. ● Possess an entrepreneurial spirit and be regarded as a self-starter. ● The ability to comprehend highly configurable software and determine how it should be customized for varying businesses. ● Strong oral and written communication skills; the ability to communicate technical information to both technical and non-technical audiences. ● The ability to adapt and effectively handle and adjust to changes in priorities and assignments. ● The ability to build customer relationships, as well as take responsibility for customer satisfaction and loyalty. ● Experience in developing and delivering software training curriculum. ● The ability to present ideas effectively to individuals or groups. ● The ability to change the direction of the presentation to suit the needs of the audience. ● Strong working knowledge of HTML, Excel, FTP Clients, and web browsers a plus. ● Bachelor’s degree and a minimum of 2 years of professional work experience in the software industry or in a training environment. ● Expertise in e-commerce marketplaces (eBay or Amazon) or digital marketing a strong plus. Experience with remote based training tools (WebEx, Goto Meeting, or Live Meeting). ● Project management. ● Expertise in the Automotive category is a plus. Interested candidates - Please fill in this form: as mandatory step for PrescreeningJob tags
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