Deputy Manager - Transition/Transformation

Location

Bangalore | India

Job description

Initiates, Plans, Organizes, Executes, and manages end-to-end transitions and projects that covers the complete scope of Lines of Businesses within M+H group. Provides project management resources and capabilities for various projects, especially Global Shared Services (GSS) and organizational migration and transformation projects. The scope of transitions is Sales & Customer Services, O2C, P2P, R2R, H2R, IT etc,). The role is responsible for the complete transition life cycle such as Scoping, Initiation, Preparation, Planning, Transition, and Stabilizing using latest transitions technology, methodology and tools.

Transformation:

The person in this role drives lean and continuous improvement culture development by actively working with colleagues on their improvement ideas, provides education to them in terms of tools and methods used in the projects. Drives Lean and CI also facilitates Lean Workouts, workshops during which End to End process is being reviewed with its owner(s), value added to the customer is understood and waste is eliminated to increase process efficiency from customer s perspective.

This role is also responsible for identification and initial qualification of opportunities for process automation through Robotic Process Automation or any other form in scope of Smart Automation team. The person is also responsible for setting CI standards where needed (for example an approach to daily huddles).

Your Profile

Transition:

• Collaborate and work with Global Process Owner for transition scope and clearly define the pipeline by each business/function and GBTS teams.
• Collaborate and work with GBTS Operations teams to plan and design the overall transition stages and support from them
• Deliver agreed Service Transition Projects and Programmes in line with recognized best practice methodology (managing risk, governance, quality assurance, issue resolution, reporting), where the successful implementation of service resource skills and processes are just as critical to project success as technology, compliance, and mitigation of financial and delivery risk.
• Co-ordinate and communicate to Sr. Leadership team about management of milestones, actions, issues, risks, and decisions of the transition activitie
• Implement best practices for transition planning and Transition Management
• Manage migrations from group companies into and between GBTS
• Review the outcomes of each Service Transition Projects and apply lessons learned to ongoing and future projects within the Program
• Manage communications with all stakeholders to ensure an effective handover of new/changed Services into production/operations environment and the internal and external stakeholder user communities
• Supports the Controlling team in the estimation of costs and benefits of a given solution/workstream of a Service Transition program
• Coordinates Compliance and risk Management activities in his department, in cooperation with the relevant top manager and Compliance Manager.
• Adhere to relevant escalation processes to escalate resource issues, delayed project phases, missed deadlines and other planning issue

Transformation/Process Excellence

• Identifies opportunities for E2E process optimization though Lean Workouts. Facilities event, documents opportunities for improvements and tracks delivery of benefits.
• Qualifies initially identified opportunies for process automation to increase process efficiency.
• Ensures standards for Continuous Improvements.
• Consults ideas for improvement and suggest the best approach to delivery of benefits.
• Works directly with Top Managers to understand their priorities and provides training to their team members (relevant in Lean and CI in alignment to needs of TMs).
• Professionally present the proposed solutions to various stakeholders
• Minimum 10 years of experience in SSC/ outsourcing environment.
• Minimum 5 years of relevant experience in the role of CI/ Lean domain/Operational Excellence/Process Excellence
• Overall, 6+ years of experience out of which minimum 4-5 years in Process Migrations/Transitions in Shared Services, Captive or Third-Party domain (Must)
• At least 1 certification proving analytical skills (for example certified Six Sigma Green Belt or higher).
• Must be multi-task oriented and possess good organization skills.
• Customer oriented thinking.

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