Genpact
Location
Hyderabad | India
Job description
Process Associate - Trust & Safety - HIG016589
With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.
Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.
Welcome to the relentless pursuit of better. Inviting applications for the role of Process Associate, Trust Safety – Customer Care
In this role, you will use market-specific knowledge, signals, and insights to spot and scope scalable solutions to improve the process.
Responsibilities
• Review the reported content within agreed turnaround times and standards of quality.
• Recognize trends and patterns and escalate issues outside the company policy to the global team.
• Respond to customer inquiries and problem escalations.
• Provide email support to troubleshoot and resolve issues experienced with client accounts and other technical issues.
• Maintain a thorough understanding of client processes and policies.
• Reproduce customer issues and escalate product bugs.
• Provide excellent customer service to our customers.
Qualifications we seek in you!
Minimum Qualifications
• Any Graduate (PG an added advantage)
• Good work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment.
• Must be able to work on a flexible schedule (including weekend shift work)
Preferred Qualifications/ Skills
• Effective probing skills and analyzing / understanding skills.
• Problem-solving skills with a customer-centric approach
• Prior experience in Customer Support / Content Review
Job tags
Salary
