Customer service agent- Voice/chat/Blended

Location

Kolkatta | India

Job description

Job Description

Grade- BPO1/2

Skill- Voice/Chat/Blended

Location- Kolkata

Answer incoming calls, respond to emails and chats

• Explain company's features, products, and services
• Make billing adjustments in accordance with company policies
• Assist customers with service or feature modifications on account
• Respond to any disruption of service issues
• Open trouble ticket depending on the nature of the service issue
• Analyse, isolate and diagnose customer service trouble
• Route ticket to appropriate department for resolution
• Provide existing trouble ticket status to customers
• Coordinate customer premise visit with on-ground team
• Escalate customer complaints in accordance with company polices
• Apply card payments, funds transfer & check payments to customer accounts
• Respond to any customer general inquiries and
• Redirect calls not related to the Service

Desired Candidate Profile
Qualifications :BACHELOR OF COMMERCE

Job tags

Salary