Sotbella
Location
Noida | India
Job description
About Sotbella:
Sotbella, a leader in sustainable and inclusive fashion e-commerce, is seeking a Customer Care Executive with a strong background in e-commerce. We are committed to providing an exceptional shopping experience to our customers.
Job Location :- Noida Sector 83 (Onsite Full time)
6 Days Working
Salary Range:- 15K -18k
Key Responsibilities:
As a Customer Care Executive, where you'll be the frontline ambassador for our online garment retail platform. Your role is crucial in ensuring an outstanding customer experience. Duties include providing timely and courteous support through various channels, managing orders, and resolving issues. Your expertise in our garment offerings is key for guiding customers and addressing concerns. Collaborate with logistics for smooth order fulfillment and actively participate in continuous improvement initiatives.
Maintaining high service quality is paramount. Document interactions accurately and proactively communicate with customers on order status and updates. Engage with cross-functional teams to ensure seamless operations. Your problem-solving skills and customer-centric approach will contribute to our success.
Qualifications:
Excellent communication, problem-solving skills, and familiarity with e-commerce platforms are essential. Previous customer service experience is preferred. If you thrive in a dynamic environment, join Sotbella, where you'll be an integral part of delivering a delightful online shopping experience to fashion enthusiasts.
What We Offer:
A dynamic and supportive work environment in the e-commerce fashion industry.
Competitive salary with attractive performance incentives.
Professional growth opportunities in a rapidly expanding e-commerce brand.
Exclusive employee discounts on Sotbella products.
How to Apply:
Job tags
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