Cloud Operations Engineer(Application Support - Unix -Linux-SQL)
inContact
Location
Pune | India
Job description
Perform operational duties including application server health, service recycling
Identify and resolve operational issues (e.g. batch failures, network issues, client data feed errors)
Monitor server performance, memory utilization, CPU, file systems, databases, batch jobs
Maintain operational documentation, e.g. incident tracking and run books.
Produce metric reports including daily production status.
Review Client support tickets and requests under service SLAs
Resolve level 2 and level 3 issues (i.e. application support, DBs and data center related issues). Document issues in customer support portal.
Provide on-call off hour support and work during non-prime shift hours
Qualifications
2 to 4 years experience in Application /production support experience in with Cloud-Based hosting administration, management and performance tuning under high availability SLA environment
Experience with AWS is a bonus.
Konwledge of ETL is a plus.
Experience with Unix, Linux, Windows, Tomcat, SSH and basic scripting skills.
Experience with SQL Server, Oracle and MySQL
Experience with and understanding of complex process and data flow
Ability to effectively and proactively communicate (both written and verbal) to various NPM groups and NPM clients on a daily basis
Experience with application debugging, performance, scalability
Familiarity with standard application security compliance best practices
Knowledge of fault detection and resolution processes
Experience working successfully independently and with other team members as well as developers
Ability to multi-task as required and provide rapid support in production
Must be able to provide on-call off-hour support and work during non-prime shift hours
