EducoHire
Location
Bangalore | India
Job description
Excellent understanding of the Search Engine behavior social media forums blogs rating and reviews etc. 3. Strong research skills to find out all negative keywords associated with the company and its brands. 4. Proven customer handling skills for real time tracking and responding to customer queries and complaints on Social Media platforms. 5. An ability to actively monitor and review user comments suggestions feedback and complaints across social handles and platforms manually and using the related tools wherever possible. 6. Should be able to manage a tight grip of the ORM operations. 7. Escalate to relevant stakeholders. Manager trackers send reminders close loop with stakeholders. 8. Preparing & managing multiple reports working with excel formula & various other excel sheet components for accurate data 9. Report and coordinate with the Customer Service team to get a resolution for all the complaints/queries and ensure that the response received from the customer service team is posted back on the relevant digital channels within TAT
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