Information Technology Service Management Consultant

Location

Bangalore | India

Job description

JOB SUMMARY

· Analyse our IT service management processes, procedures, and systems to identify areas of improvement, with a particular focus on cloud computing.

· Assess IT service management maturity level and provide recommendations for improvement, with a particular focus on cloud-based service delivery and support.

· Develop and implement IT service management frameworks, policies, and procedures to improve IT service delivery and support, with a particular focus on cloud-based systems.

· Collaborate with stakeholders to define and implement cloud-based IT service management tools and systems.

· Work with 3rd party vendors to develop and implement IT service management training programs for our key stakeholders.

· Monitor and evaluate IT service management performance metrics to ensure adherence to service level agreements and continuous improvement, with a particular focus on cloud-based systems and work on go to Green plans and identify improvement opportunity.

· Participate in IT service management audits and compliance assessments, with a particular focus on cloud computing.

· Strong analytical skills are needed to critically evaluate the information gathered from multiple sources, reconcile conflicts, decompose high-level information into details.

· Program Managing the entire cycle for New process on-boarding and BAU maintenance

· Good industry knowledge in Crisis, BCP, DR and Major Incident Management

· Identity Risk and recommend process as per industry around Crisis, BCP, DR and Major Incident Management

· Stake holder management such as Senior managers, Directors and CIO Quality and communication skills

· Available round the clock when required.

· Good understanding of IT technology for On-Perm and Cloud

· Worked on ERP systems (SAP, Oracle etc...)

· Analytical, reporting and Presentation skills

· Vendor management to drive deliverables.

KEY REQUIREMENTS

• ITIL (Information Technology Infrastructure Library) certification is required.
• Minimum of 8-10 years of experience in IT service management consulting.
• Strong knowledge of IT service management best practices, frameworks, and tools, including ITIL, COBIT, and ISO 20000.
• Experience with cloud computing technologies, platforms, and services, such as AWS, Azure, and Google Cloud.
• Good working knowledge Project Delivery Lifecycles, Project Planning, Risk Management and Financial Management
• Strong domain knowledge on Agile, DevOps, ITSM Processes, Risk/Controls, Data and Analytics etc
• Must have experience in people management across multi vendors and planning their growths, upskilling and cross skilling. Should be able to drive Change and trainings single handed
• Communication skills: Strong written and verbal communicators, able to communicate with team members, management personnel, and end users throughout the organization. Ability to engage and represent the team with senior executives.
• ARIS or any other BPM tool experience is a good to have
• Experience with IT service management tools such as ServiceNow, BMC Remedy, JIRA, Power BI and Microsoft suite.
• In-depth Knowledge and experience on handling Incident/Problem/Change/Release modules as per ITIL.
• Excellent analytical and problem-solving skills. Strong interpersonal skills and the ability to work effectively with clients and cross-functional teams.

Job tags

Salary