Team Leader - Course Management
IIDE - The Digital School
Location
Mumbai | India
Job description
This is a pivotal role involving complete supervision & monitoring of IIDE's flagship online & offline programs. The role entails multi stakeholder management and ensuring the best student experience for all programs.The TL -CMT will play a vital role in managing escalations, checking key performance indicators, anticipating bottlenecks and ensuring strategic decisions are made to enhance student success.
Responsibilities: - Monitor the Course management team on service & program delivery.
- Oversee the complete student journey, from onboarding and learning to graduation, ensuring a consistently positive and fulfilling experience for all students.
- Manage and resolve student/trainer escalations, ensuring smooth and satisfactory outcomes.
- Delegate and supervise daily tasks among team members, steering them toward established milestones and the highest standards of student experience.
- Ensure the delivery team efficiently manages trainer schedules, achieving exceptional feedback scores.
- Maintain an optimal balance between internal and external faculties while managing associated costs in alignment with management directives.
- Collaborate closely with the Head of Student Success to devise and implement training processes and strategies for seamless execution of programs/courses while ensuring minimal revenue leakage.
- Define clear deliverables, roles, and responsibilities for the Course management team.
- Research and implement process efficiencies leveraging automation to enhance student efficiency and trainer management.
- Continuously monitor and analyze student attendance, assignment completion, grievances, and retention data, drawing conclusions and implementing practical improvement solutions.
- Conduct surveys to assess and enhance the overall Student Experience, refining and upholding exceptional standards.
- Ensure key academic events like orientation , convocation are planned and executed well.
- Undertake any other reasonable duties within the broad scope of the position as requested by management.
Requirements Required Experience And Qualifications - Enthusiastic engagement in student-facing roles for a minimum of 8+ years.
- Proven leadership experience within ed-tech or student-centric environments.
- Track record of inspiring and guiding teams of 10-15 individuals towards collective success and growth.
- Vibrant and optimistic mindset, adept at leveraging analytical skills for creative problem-solving.
- Demonstrated ability to navigate and resolve challenging situations, ensuring a delightful experience for students at every step.
Job tags
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