Webbizzare
Location
Mumbai | India
Job description
We are looking for a customer support consultant to handle queries from customers and provide support to them. You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality.
Work Responsibilities - Identify the needs of customers, resolve issues, and provide solutions. - Handle inbound and outbound calls to customers. - Cross-selling other products wherever possible. - Maintain good customer relations. - Meet personal targets and work towards meeting team targets. - Maintain records of the conversations with the customer and analyze the data. - Write and submit timely reports on performance, targets, and customer queries. Critical requirements for the role (Must-Haves): - Graduate. - 0-3 years of experience. - Excellent communication skills. - Proficiency in MS Office (MS Excel and MS Outlook, in particular). - Must be patient, positive, and professional. - Strong customer service skills. - Ability to set and meet goals. Candidate attribute (Culture Fit): - Entrepreneurial in nature. - Agile with a growth mindset. - Comfort with an unstructured role and environment that evolves over time.Job tags
Salary
