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Location

Hyderabad | India

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Job description

Infosys BPM Hiring for "Service Desk" Job Location : Hyderabad Skill

- Service Desk- International Voice Exp

- 2-4 Years Education

- Any Graduate Work from office Must Have: Excellent communication skills Ready to work in 24*7 shifts, work from office Full time education of 15 years Talents should have graduation completion certificate and mark sheets for onboarding.

JOB DESCRIPTION ● Excellent communication skills ● Work experience on

O365, active directory, Bit locker, MS teams, BSOD,

driver installation, troubleshooting. ●

Experience on Service now or Remedy or Control M or similar ticketing tool with knowledge of ticket priority, severity. ● Knowledge on Service requests and incidents and should be able to communicate the difference between Service Requests and Incidents. ● Knowledge of Incident Management lifecycle. ● Aware of current role SLA and Metrics handled. ● Talents should be based out of Hyderabad ● Work from Office is mandatory, No option of hybrid and WFH. ● 24*7 Shifts are mandatory.

If interested, please share your resume with below details to [email protected] Name: Email & Mobile Number: Graduation: Post-Graduation: (If applicable): Total experience: Relevant experience: Current/Previous Company name: Current CTC: Expected CTC: Notice period: Current location: Flexible with Night Shift: Ready for Walkin:

Thanks & Regards, Thilbertta Dorine P Talent Acquisition Team Infosys BPM Ltd.

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Salary