ImpactGuru
Location
Mumbai | India
Job description
JOB DESCRIPTION
Position Position Title: DGM/General Manager - Call Centre Location: Mumbai- Andheri east Preferred candidates from Mumbai Roles & Responsibilities Responsible for handling telesales team and revenue for insure-tech telesales/online function Responsibilities Lead and oversee the Telesales division in the selling of products/services to a list of qualified prospects Drive and manage the telesales function Will be responsible for managing the team and handling Onbound calls.. Follow up on the leads and convert them to sales and closely track for closure of deals Plan and discuss revenue & sales strategies. Training telemarketing staff Oversee the daily workflow and scheduling of telemarketing staff. Conduct performance evaluations that are timely and constructive. Collaborate with business head to establish sales goals and to develop scripts for use by telemarketing team. Monitor and review phone calls to ensure quality service and compliance with applicable policies and best practices. Measure team performance; communicate goals and quotas to team; and encourage and motivate Call center team as they work toward reaching their goals. Develop company systems for customer interaction and response and control the implementation process. Maintains and improves call center operations by monitoring system performance and identifying and resolving problems Experience of supporting and administering outbound call center technologies. Understanding and implementation of technology, software applications, and phone and computer systems Professional Experiences Minimum of 5-year experience in Telesales in the role of Team Leader Prior experience in handling a telesales team & in a start-up environment is a definite plus Experience with telemarketing, advanced managerial skills, and the ability to multitask. Excellent understanding of technology, software applications, and phone and computer systems Able to provide strong guidance and assistance to the team Functional & Behavioural Competencies Strong analytical and problem-solving skills. Multiple stakeholder management Growth and aggressive delivery, targets-oriented mind-set Entrepreneurial mind-set Ability to deliver in high pace environment Ability to write and present reports Strong organizational skills. Excellent communication Dynamic personalityJob tags
Salary
