Salesforce Administrator and Support

Location

Delhi (union territory) | India

Job description

Job brief

We are looking for a highly capable Salesforce administrator to ensure that our corporation capitalizes on the benefits offered by the Salesforce CRM system. In this role, your duties will include creating user accounts, maintaining our sales databases, and training staff on the effective use of Salesforce products.

To ensure success as a Salesforce administrator, you should possess extensive knowledge of Salesforce system administration and the ability to work in a fast-paced environment. Salesforce administrators ensure that their Salesforce expertise translates into optimized sales department operations.

Responsibilities & Duties

• Ensuring optimal performance of Salesforce systems and products.
• Upgrading and configuring Salesforce systems for optimized integration.
• Managing Salesforce roles, profiles, sharing rules, workflows, and groups.
• Importing sales department leads, contacts, and other data.
• Maintaining the sales cloud, as well as building custom reports and dashboards.
• Performing database maintenance tasks, including diagnostic tests and duplicate entry cleansing.
• Evaluating and installing new Salesforce releases, as well as providing training and support.
• Documenting processes, including error reports and changes to field history tables.
• Preparing reports for sales and other departments.

Preferred skills and Qualifications

• Salesforce certified administrator or Salesforce advanced administrator certification.
• A bachelor's degree in computer science would be advantageous.
• 5+ years of experience as a Salesforce administrator in a similar environment.
• Extensive experience in the administration and maintenance of Salesforce systems.
• Experience in performing Salesforce upgrades and ensuring successful integration.
• Exceptional ability to create and maintain Salesforce databases.
• In-depth knowledge of Salesforce products and their functionalities.
• Proficiency in creating Salesforce profiles, allocating roles, and managing access.
• Knowledge of importing sales data and generating Salesforce reports.
• Ability to provide Salesforce training and end-user support.
• To have sound exposure & understanding of SOQL, Visualforce, Apex, Lightning Components, and complete Salesforce.com APIs.
• To be aware of development & release procedures, standard practices to develop on the Force.com platform, upgrade cycle, etc.
• Exposure of DevOps, CI/CD Process and code versioning systems like Github, etc is a plus.

Job tags

Salary