Jwalpa Tech Services
Location
Trivandrum | India
Job description
Project Name and description : Service Now DeveloperJob Summary :As the Service Now Developer, you will create and customize core applications, such as incident, problem, change, service requests, knowledge Management, PPM and other modules on the Service Now platform. You would develop custom applications within the Service Now platform from the ground up, using Create Now. You would also administer a Service Now instance, including the delegation of groups, modification of CMS, workflows, business rules, UI pages, UI actions, UI policies, ACLs, catalog items, and updates of all other existing solutions requiring revisions Major Responsibilities :The Service Now developer will be responsible for core system configuration and application support. This includes and is not limited to gathering and documenting user functional requirements, process requirements, developing technical requirements and developing or coding Service Now configuration required for Enterprise Support. This includes supporting Service offerings and transformation teams. The candidate must have a detail understanding of Service Now functionality and how all ITIL processes can be implemented in Service Now. This includes, but is not limited to Incident Management, Change Management, Problem, Asset Management, CMDB Management, Service Catalog, HR, and Problem Management modules. The Service Now developer will work closely with business and IT teams to gather input to support ongoing business needs for Service Now configuration, implementation and support. - As new technologies emerge and impact Service Now, the Service Now Developer is expected to learn to these applications very quickly and resolve any problems involved in integrating new applications with our systems.1. Configure/Code Service Now applications based on business requirements to facilitate rollout of new functionality, interfaces, modules and other items such as UI and Workflow configuration2. Collaborate effectively with other Service Now administrators/developers to develop solutions and handle general updates and configuration changes/requests3. Hands-on experience in Service Now scripting like Client Scripts, UI Policy, Business Rules, Script Include, Script Action, UI Actions, Workflow and various activities, Catalog Item, UI Script, ACL's4. Ensure the latest release of Service Now application is implemented in a timely manner with minimal or no disruption to IT operations5. Experience in Integration (SOAP Web Services, Scripted Web Services, Direct Web Services)with 3rd party tool is desired6. Ensure appropriate application, tool and processes are in place to have a development/test/production environment that is reliable and reproducible7. Ensure application configuration consistency across development, stage, testing, sandbox, and production environments8. Participate in ongoing production support and end user support.9. Experience in cloning, patch upgrade and release upgrade activities10. Experience in all ITSM modules - Incident, Change, Problem, Request11. Experience in handling issues encountered on production. For ex - log debugging, notification issues, user administration, integration issues etc. 12. Knowledge about update set deployment for Production Releases. Educational & Professional Qualifications : Bachelor/B-Tech/B-E Experience : 3-5 years of experience.Technical Skills (Mandatory) :1. Minimum of 3 years working as Service Now Developer.2. Developer experience in Service Now tool (JavaScript knowledge required).3. Excellent written and verbal skills. Must be able to communicate well with all areas of the business.4. A fundamental understanding of ITSM, ITIL or CMDB, Service Catalog 5. Experience in Web technologies (Web Services, XML, Ajax, HTML, CSS).6. Experience working with CMDB (configuration management database)7. Knows how to translate business problems into software & technical requirements8. Core Service Now ITSM tool Knowledge (Administrator/Development) (Min 3 yrs. core experience in the tool)9. Solid Experience with Linux and fundamental internet services (DNS, mail, Apache/Tomcat)10. Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc.)11. Exposure in component integration (SSO, LDAP etc.)12. Experience in Application UI, Work flow Configuration13. Working knowledge of Perl/Python/JavaScript is desired14. Knowledge on Version upgrade, deployment.Functional/Domain Knowledge (If required) :15. Strong ITIL V3 knowledge (Minimum ITIL foundation certification preferred)16. Certified in ServiceNow CSA (Minimum)17. Exposure to Cloud technologies desired18. Excellent English Communication/Presentation skills (Oral & Written).Other skills (Preferable technical skills /Soft skills) :19. MySQL database20. Linux Administration (ref:hirist.tech)
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