Delve-Serwiz Pvt Ltd
Location
Mumbai | India
Job description
Role Description
This is a full-time, on-site role located in Mumbai for a Client Servicing Executive/Manager.
The Client Servicing Executive/Manager will be responsible for managing client relationships, ensuring customer satisfaction, and maintaining communication with clients. The Client Servicing Executive/Manager will also be responsible for providing customer service and support, resolving client issues, and maintaining client retention.
YOU WILL BE RESPONSIBLE FOR (NOT LIMITED TO…)
Ø Participate actively in new client pitching and event service requirements.
Ø Knowledge and experience in conducting a wide range of events such as product launches, conferences, conclaves, R&R, annual days, family days, and exhibitions, among others.
Ø Handle client meetings, take briefings, and present the agency and recommendations on such projects.
Ø Explaining the briefing and client requirements to the Design Team, Operations Team as well as supporting in business by making event ideation and flow presentation.
Ø Pre-event, on-event, and post-event coordination with internal departments such as the Business Development team, Creative team, and Operations team, MICE team (if required) for optimum alternatives and costing.
Ø Ensure exceptional and timely delivery for clients, as well as event/activity management from start to finish with the production team.
Ø Being on-site during events to ensure the smooth flow of the event and creating deliverables and reports after the event.
Ø Most essential, clients must be retained for future projects.
Ø Should have excellent communication and interpersonal abilities and be process-oriented and organized.
REQUIREMENTS
Ø Experience of minimum 3 years and above in Client Servicing - Meetings, Events, Exhibitions
Ø Good knowledge and experience in planning & managing Meetings, Events or Weddings
Ø Critical thinker and problem-solving skills
Ø Team player and good learner
Ø Good presentation skills
Ø Good time-management skills
Ø Great interpersonal and communication
Job tags
Salary