Customer Support Executive
Location
Pune | India
Job description
Job Title: Customer Support Executive
Company: Tech Mahindra CTC 4-4.6 LPA
Location: Pune
Experience: 1 to 3 years
Education: Any degree
Working Days: Monday to Friday
Working Hours: US Shift
Responsibilities - Resolve billing issues using effective query-solving techniques.
- Provide clear and concise information regarding billing or services.
- Review account information and address customer inquiries.
Skills Required - Proficient in billing processes, including understanding recurring bills, billing cycle changes, due
- dates, prorate charges, auto-pay and surcharges, service charges, and taxes.
- Experience in resolving customer issues related to billing.
- Strong communication skills.
- Clarity in thought processes and ability to articulate thoughts effectively.
- Ability to handle challenging situations with customers.
- Strong multitasking skills and the ability to make fast decisions independently.
- Willingness to work in a 24*7 environment (Rotational shifts/5 days a week).
- Customer-centric with logical thinking and spontaneity.
- Ensure timely and professional responses to all queries.
Benefits - Cab pickup and drop facility within transport radius.
- Immense growth opportunities.
About Tech Mahindra Tech Mahindra is a global information technology company that focuses on creating sustainable and
customer-centric experiences. With a strong presence in next-generation technologies, including 5G,
blockchain, metaverse, quantum computing, cybersecurity, and artificial intelligence, Tech Mahindra
is dedicated to enabling end-to-end digital transformation for its global customers. As a rapidly
growing brand, Tech Mahindra is committed to building a future-ready and value-driven world.
Skills: customer support,billing process,communication
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