Soho House Mumbai
Location
Mumbai | India
Job description
Job Purpose: A relationship builder, able to think laterally, also a passionate team player with excellent drive, excellent presentation and impeccable interpersonal manner, as well as a natural aptitude for customer service. The Club Host will be responsible for member well-being and liaison and focusing on helping to create and drive great member experience and service through careful room curation and understanding.
Key Accountabilities: · Lead the member and guest arrival in the first minutes from passing reception to arriving on the club floor · Providing a sense of support and confidence to the member that they will be well looked after and needs reasonably accommodated. A great welcome built on eye contact, communication and solutions · If unable to provide the exact requests of the member the Club Host will provide alternatives which makes the member feel valued · Maintain a constant presence in the house, taking time to talk to members and build relationships. Aim to acknowledge all departing members mirroring the engagement of the arrival. · Awareness of all PWK+, PWK’s and FHM’s · Be an on shift “go to” for members and their needs/requirements. · Understand the eb and flow of service and the house and using this to manage member expectations and deliver excellence. · Observe the in-club crowds across different parts of the day, looking out to ensure individuals are always a good fit for the day, and keeping them engaged with the aim of keeping them in house. · Support in the flow of the house and understand the tables which are coming available throughout the day · Be introduced at all Member Inductions · Attend all member mixers · Follow up with the General Manager/Reception Manager/Membership about behaviour and experience. · Obtain regular feedback from Members about the service, facilities, operations and events that take place in the house and provide updates to the in-house teams. Submit reports on member relations to the GM and membership team as and when required. Measures of Success: · Improved member feedback · Increased length of stay by members once in house · Increase in average spend per head . Improved member retention/reduced attritionJob tags
Salary
